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It is legal to record your call to the call-centre (Times).

August 21st, 2007 · No Comments

According to The Times it is,

legal to record all calls without telling the person you speak to, provided that it is for your own use. But if you intend to share the call with a third party – for use as evidence in a small claims court, for instance – the failure to explain that you are taping the conversation at the start of the call could lead to a civil prosecution.

Nevertheless, EasyCallRecording.co.uk, a new website that enables people to record and download telephone calls for 10p a minute, including the cost of the call, has helped users to score consumer victories against big players including Dell and Excel Airways. The site’s founder, Ben Fry, was inspired by the “terrible trouble” that he and his wife experienced with the call centre staff of two household names.

Tags: Catm · Cato

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